Privacy Policy

Last updated: 2 October 2026

Pekalp of London Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect information when you visit our website or contact us.

Who We Are

Pekalp of London Ltd is a furniture manufacturer based in East London.

Pekalp of London Ltd
Company number: 02785963
Registered office: 258 Church Road, London E10 7JQ
Email: sales@pekalp.co.uk
Telephone: 020 8556 8989

For the purposes of UK data protection law, Pekalp of London Ltd is the data controller for the personal information described in this policy.

Information We Collect

We may collect personal information that you provide to us when you contact us through our website, by email, by telephone, or in connection with an enquiry or order.

This may include:

• your name;
• email address;
• telephone number;
• postal or delivery address, where relevant;
• details of your enquiry, furniture requirements or order; and
• any other information you choose to provide to us.

Our website may also process limited technical information necessary for its operation and security, such as your IP address, browser or device information and information collected through cookies.

How We Use Your Information

We may use your personal information to:

• respond to enquiries and requests for information;
• provide quotations and discuss bespoke furniture requirements;
• process, manufacture, deliver and administer customer orders;
• communicate with customers about their enquiries or orders;
• provide customer service;
• maintain appropriate business, accounting and transaction records;
• operate, maintain and protect our website; and
• comply with our legal and regulatory obligations.

We do not sell your personal information.

Our Lawful Basis for Using Your Information

Depending on the circumstances, we process personal information because:

• it is necessary to take steps at your request before entering into a contract, for example when preparing a quotation;
• it is necessary to perform a contract with you, for example when fulfilling an order;
• we have a legal obligation to retain or process certain information; or
• it is necessary for our legitimate interests in operating our business, responding to enquiries, providing customer service and maintaining the security and effective operation of our website.

Where we rely on legitimate interests, we consider those interests against your rights and interests.

Contact Forms

When you submit an enquiry through our website, we collect the information entered into the form, which may include your name, email address, telephone number and the contents of your enquiry.

We use this information to respond to your enquiry and, where appropriate, to provide a quotation or discuss an order with you.

Cookies and Website Technology

Our website may use cookies and similar technologies that are necessary for the website to function correctly, remember certain preferences, maintain security or provide functionality.

Some website features or embedded content may also be provided by third parties and may set their own cookies or process technical information.

Where consent is legally required for non-essential cookies, these should not be used unless the appropriate consent has been obtained.

Who We Share Information With

We may share personal information where reasonably necessary with organisations that help us operate our business or fulfil an order, such as:

• website hosting and IT service providers;
• email and communications providers;
• delivery or transport providers;
• payment, accounting or professional service providers; and
• public authorities or regulators where required by law.

We only share information where there is an appropriate reason to do so and do not sell personal information to third parties.

Some technology providers may process information outside the UK. Where this occurs, we take appropriate steps to ensure that personal information is protected in accordance with applicable data protection law.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, administering customer relationships and orders, maintaining appropriate business records, and meeting legal, accounting or regulatory requirements.

The appropriate retention period may therefore vary depending on the nature of the information and our relationship with you.

Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you rights in relation to your personal information. These may include the right to:

• request access to the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to erase your personal information in certain circumstances;
• ask us to restrict the way we use your information;
• object to certain uses of your information; and
• request the transfer of certain information where applicable.

Not all rights apply in every circumstance.

To exercise any of these rights, please contact us at sales@pekalp.co.uk.

Complaints

If you have concerns about how we use your personal information, please contact us in the first instance so that we can investigate your concerns.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Information Commissioner’s Office

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices or legal requirements. The latest version will be published on this page with the date it was last updated.